CallSwitch

CallSwitch is our market-leading, white label and multi-tenant hosted telephony platform. Rapidly deploy hosted PBX services to your clients using your own dedicated partner portal that deliver the full suite of Unified Communications features, integrations , and fully supported hardware.

Easily browse and manage your customers using the dynamic partner portal and add new services or hardware to their account with a few clicks.

There is an evolving range of advanced call handling and management features that are able to offer your clients delivered through an intuitive interface.

Key features include

  • Hot desking
  • Soft / mobile client
  • Directory services and click-to-dial
  • Instant messaging & presence
  • Voicemail & voice-to-email transcription
  • Voice & video conferencing
  • Screen sharing
  • Call queuing & parking
  • Compliant call recording
  • CRM integration
  • Microsoft Teams integration
  • Secure administration portal
  • Auto attendant

Why Partner With Us?

PBX Hostings core infrastructure is in Telehouse, London Docklands, which is known as the UK’s foremost internet hub and backbone for the global internet network. 82% of Europe’s live internet traffic and 60% of transatlantic live internet traffics travels through Telehouse. All hosted PBX instances are islated software containers using VMWare Enterprise Plus vSphere Cloud. Being in Telehouse enables us to have direct connections to all the major networks in the UK and internationally. For the customer, this means crystal clear and reliable phone calls with HA and disaster recovery.

PBX Hosting can provide a complete white label solution for Channel Partners to be able to offer an all-encompassing, state of the art telecoms package to their customers. Featuring an easy to use, self-service partner portal, Channel Partners can provision a new phone system for their customers in a matter of minutes. Our expert technical team are on hand 24 x 7 x 365 to offer support to channel partners when it is needed.

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Competitive Pricing

Our channel partner scheme is based on a wholesale pricing structure, meaning that you will be rewarded for the more extensions that you add with incentives and lower pricing.

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Support

We offer 24×7/365 emergency support to all partners so you can be assured that wherever your customers are based or whatever hours they work, you will always have our expert team on hand.

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White Label

PBX Hosting can offer channel partners a White Label hosted PBX platform. This enables you to be able to offer your own unique telecoms platform and distinguish yourself from the crowded market of companies offering identical solutions.

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Fully Featured

Offer your clients the latest features available in the market including video conferencing, compliant call recording, softphone (Mobile and Desktop), and CRM integration.

Communicator Soft Client

The CallSwitch Communicator soft client offers the ultimate solution for mobility and flexible working. By deploying the Communicator app on desktop (Windows/Mac) or Smartphone (iOS/Android) users can securely communicate with the whole team regardless of where they are working from. This feature has become particularly relevant when Covid-19 caught many businesses unprepared for remote working. With the Communicator app installed employees have immediate use of their full phone system features including team presence, business caller ID, video meetings and internal team chat.

  • Softphone
  • Video
  • Instant messaging
  • Group conferencing
  • Screen sharing
  • Document sharing
  • Click-to-dial
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CallSwitch for Teams

Leverage our powerful UCaaS infrastructure and features to provide an enhanced voice solution for your Microsoft Teams users.

With the wide adoption of Microsoft Teams by businesses for their internal communication and collaboration over the past couple of years it is important to be able to offer an effective inbound and outbound calling solution directly through Microsoft Teams. CallSwitch for Teams allows employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, giving the productivity benefit of having a single application to handle all channels of communication.

Teams integration is included free of charge as part of the CallSwitch partner solution.

  • Make & receive calls from Team’s client
  • Intelligent call routing
  • Advanced PBX features
  • Call recording
  • Call plans
  • CRM integration
  • Compliant solutions
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Desk Phones

CallSwitch is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. Easily provision and deploy handsets directly to your customers from the partner portal so that they are plug and play when they arrive at your customers address.

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Intelligent Integration

Incorporate your customers CRM contacts list with the CallSwitch phone system allowing them to know exactly who is calling before picking up the phone.

CallSwitch Business can offer full contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality. This allows you to access customer information cards from within the CRM system immediately as soon as the call comes in.

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Call Recording

There are a variety of call recording solutions available for CallSwitch depending on the level of compliance or analytics required by your customers. All CallSwitch business users are offered 90 days call recording included in the price of the extension.

Should you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution.

If you’re operating in a regulated industry or if you require call analytics, transcription or need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer a fully compliant, cloud based call recording and analytics platform – Atmos.

The Atmos platform comes complete with advanced search and retrieval, 256 bit encryption, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

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Administrative Portal

Our secure, web-based portal enables you to perform a wide range of administrative duties quickly and easily.

Add extensions to new or existing customers, set up hunt groups, manage IVR’s and choose DDI’s all from the Partner Portal. There is a variety of marketing materials and playbooks available for you to distribute to potential customers as well as a knowledgebase and training documentation available for you to be able to train up new members of staff.

Onboarding and Training

Once you chosen CallSwitch as your Hosted PBX solution you will be enrolled in the training academy. This is a free of charge, comprehensive program that ensures you have all the materials and training you need to provide and support the CallSwitch solution.

Workshops are held either remotely or in one of our training suits and run every week. There is no limit to the number of staff you can enrol onto the program which enables you to offer the solution to your customers without delay.

Network Resilience

We run load balanced controllers and hosts across advanced Linux Based Dell server clusters, providing additional backup, and connect to the PSTN using direct SS7.

IP traffic flows directly over uncontended links, and the platform peers extensively over LINX and LonAP as well as privately, ensuring traffic is handed to other ISPs locally wherever possible

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Get in touch with us today

To discuss your requirements with one of our friendly sales team