The Pro edition includes all the award-winning features of the Standard edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.
Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and LDAP integration.
Additional queue strategies include:
Display the contact information record on inbound calls as a pop up on the screen.
With CRM plugins from 3CX, customer records are easily kept up to date and calls tracked with minimal manual data input from sales and customer service personnel – no need for manual call logging. With all this data recorded you are easily able to produce insightful reports on customer and agent activities
Automatically save the callers contact history and update the caller information directly in the CRM
Launch outbound calls directly from the CRM interface with a single click.
Never Miss a Call – Advanced Contact Centre Reporting
Traditional proprietary PBX’s with call centre functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call centre management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
3CX Contact Centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.
3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call centre is running smoothly at any given time.