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Hotel Phone Systems

Looking to update your hotel phone system? At PBX Hosting we can provide the perfect all-in-one solution and it’s already being used by thousands of hotels across the country

Our hotel PBX system is an extremely cost-effective solution compared to traditional hotel PBXs. With a 3CX Hotel Module built into both our Pro and Enterprise versions, you can easily enjoy the full feature set you require. Our hotel phone systems offer full property management system (PMS) integration to help you increase employee productivity and ensure your PMS and Phone system are in sync.

With our hotel PBX system, you can enjoy the following functions:

  • Check in and Check out of guests (via PMS or 3CX WebClient).
  • Setting guest extensions to Do not Disturb.
  • Blocking of external calls when a room is not occupied.
  • Schedule wake up calls.
  • Allows billing of calls to rooms (via Fidelio PMS)
  • Allows housekeeping to set room status via the phone

With a full feature set, our hotel phone systems can benefit your business in a number of ways. With seamless PMS integration, the 3CX Hotel Module gives a full overview of guest booking information, room status, housekeeping status and more. This allows you to offer first-class customer service, as well as supporting members throughout your organisation with transparent communication – from housekeeping, to front desk, management and administrative and events departments.

Our hotel PBX system is compatible with hotel software systems such as Micros Fidelio, Roommaster, Hilton, and many more.  This can be done either via a Fidelio or a Mitel compatible interface. The Hotel Module comes as part of the Pro and Enterprise editions of 3CX.

Check in & check out operations

Check In Operations

  • Sets Extension Name
  • Enables the extension to allow outbound calls.
  • Deletes all voicemail messages.
  • Clears Do Not Disturb (DND) status.
  • Updates phonebook files for IP Phones.
  • Re-provisions supported IP Phones.

Check Out Operations

  • Sets name to blank to show there’s no one in the room.
  • Disables outbound calls on extension.
  • Deletes all voice mail messages and recordings.
  • Clears the Do Not Disturb (DND) status.

Wake Up Calls

Allow guests to schedule wake up calls without the receptionist’s intervention. The guest simply calls the wake up IVR service and follows the prompts to schedule a wakeup call. At the defined time the system will call the guest and play a pre-defined message once answered. Alternatively, wakeup call can be scheduled via the PMS software.


The 3CX Hotel Module can log calls from each room and calculate the costs to guests based on the configured prices within the 3CX Phone System Management Console. The system can output a configurable Call Data Record (CDR) for each call. The CDR can be sent to a separate text file (one call per text file), to a text file containing all calls, or to a TCP port. For each case, the exact format can be customised.

Set Room Status

Housekeeping are able to adjust the room status via a code on the phone. The maid status is simply triggered by a call from the phone and entering a special feature code to set the status of the room.

  • Room Caller ID, See instantly Which Guest is Calling
  • Send Messages to Room with Flashing Indicator
  • Individual Guest Room Voice Mail
  • Guest Check in / Check Out with Custom Message’s
  • Individual Guest Call Billing
  • Wake UP Call
  • Guest Do Not Disturb
  • Guest Call Restrictions
  • Maid Room Status Messages
  • Massive Call Savings and Extremely Low Maintenance Costs

To find out more about hotel phone systems

Contact Us for more information about Hotel Phone Systems
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