With full extension mobility, employees are able to work efficiently and interact with customers whether they are at their desk or on the road via a variety of softphone options available as a Smartphone client, Window/Mac application or WebRTC. Set-up your queues with fail over options, meaning that if there is a customer that waits over your specified maximum wait time they can be transferred to another queue, extension, voicemail or external call answering service.
Call centre management provides supervisors with the information they require at their fingertips:
Ensure your customers are receiving excellent service and that your agents achieve their targets with a variety of different strategy’s that will ensure that no customer leaves your call centre unsatisfied. Utilise powerful tools that allows you to review agent’s performance and provide coaching and management assistance when required.
Call recording is an essential part to any successful call centre. PBX Hosting believes that this process doesn’t need to be complicated nor expensive. We are able to offer you an affordable call recording solution that is highly customisable and requires no maintenance. We use market leading software architecture which is utilised by millions of users in over 150 countries worldwide.
To find out more about compliant call recording