Never miss a call with our PBX contact centre solution
Our contact centre phone system provides full extension mobility. This allows employees to work efficiently and interact with customers whether they are at their desk, at home or on the road. Take calls through a variety of softphone options available as a Smartphone client, Window/Mac application or WebRTC. Transform your queues with fail over options. If a customer waits over your specified maximum time, you can transfer them to another queue, extension, voicemail or external call answering service.
Contact centre management provides supervisors with the information they require at their fingertips:
- Real time queue monitoring – View how many customers are queuing and how many agents are busy via the switchboard
- Agent Status – View how many agents you have logged into the queue and their current availability
- SLA’s – Receive alerts when a customer has been waiting in a queue longer than the specified SLA
- Call Backs – Offer customers the option of receiving a call back from one of your agents rather than waiting in the queue. It will preserve their position in the queue and the supervisor will receive an alert if a call back fails.