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Phone Systems for Hospitality and Hotels

Looking for a phone system for hospitality? PBX Hosting has the perfect solution used by thousands of businesses across the hospitality sector.

Our hotel PBX is an extremely cost-effective solution compared to traditional hospitality phone systems. By utilising the Hotel Module built into both 3CX Pro and 3CX Enterprise, you can easily offer a full feature set required by hospitality businesses. 3CX will integrate with your PMS system to help increase employee productivity and ensure your PMS and Phone system are in sync.

The hotel PBX features are specific for hospitality environments. The following functions can be achieved:

  • Check in and Check out of guests (via PMS or 3CX WebClient).
  • Setting guest extensions to Do not Disturb.
  • Blocking of external calls when a room is not occupied.
  • Schedule wake up calls.
  • Allows billing of calls to rooms (via Fidelio PMS)
  • Allows housekeeping to set room status via the phone

The 3CX Hotel Module can integrate with Hotel software systems / Property Management Systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. This can be done either via a Fidelio or a Mitel compatible interface.

By integrating your Property Management System (PMS) with 3CX you are able to trigger many functions from within the PMS software whilst 3CX operates in the background. The hotel module comes as part of the Pro and Enterprise editions of 3CX

Set Room Status

The 3CX Hotel module performs the following functions at check in / out:

  • Check In Operations
    • Sets Extension Name
    • Enables the extension to allow outbound calls.
    • Deletes all voicemail messages.
    • Clears Do Not Disturb (DND) status.
    • Updates phonebook files for IP Phones.
    • Re-provisions supported IP Phones.
  • Check Out Operations
    • Sets name to blank to show there’s no one in the room.
    • Disables outbound calls on extension.
    • Deletes all voice mail messages and recordings.
    • Clears the Do Not Disturb (DND) status.
    • Updates phonebook files for IP Phones.
    • Re-provisions supported IP Phones.

Wake Up Calls

Allow guests to schedule wake up calls without the receptionist’s intervention. The guest simply calls the wake up IVR service and follows the prompts to schedule a wakeup call. At the defined time the system will call the guest and play a pre-defined message once answered. Alternatively, wakeup call can be scheduled via the PMS software.

Billing

3CX can log calls from each room and calculate the costs to guests based on the configured prices within the 3CX Phone System Management Console. The system can output a configurable Call Data Record (CDR) for each call. The CDR can be sent to a separate text file (one call per text file), to a text file containing all calls, or to a TCP port. For each case, the exact format can be customised.

Set Room Status

Cleaners are able to adjust the room status via a code on the phone. The maid status is simply triggered by a call from the phone and entering a special feature code to set the status of the room.

  • Room Caller ID, See instantly Which Guest is Calling
  • Send Messages to Room with Flashing Indicator
  • Individual Guest Room Voice Mail
  • Guest Check in / Check Out with Custom Message’s
  • Individual Guest Call Billing
  • Wake UP Call
  • Guest Do Not Disturb
  • Guest Call Restrictions
  • Maid Room Status Messages
  • Massive Call Savings and Extremely Low Maintenance Costs
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