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Phone Systems - Hospitality and Hotels

Looking for a Hotel Phone System? Then PBX Hosting have the perfect solution used by thousands of businesses across the hospitality sector.

An extremely cost effective solution compared to traditional hotel phone systems, by utilizing the Hotel Module built in to 3CX Pro and Enterprise, you can easily offer a the full feature set required buy hospitality businesses without having to spend thousands of pounds with Enterprise level availability and support.

The hotel PBX features are specific for hospitality environments. The following functions can be achieved:

  • Check in and Check out of guests (via PMS or 3CX WebClient).
  • Setting guest extensions to Do not Disturb.
  • Blocking of external calls when a room is not occupied.
  • Schedule wake up calls.
  • Allows billing of calls to rooms (via Fidelio PMS)
  • Allows housekeeping to set room status via the phone

The 3CX Hotel Module can integrate with Hotel software systems / Property Management Systems (PMS) such as Micros Fidelio, Roommaster, Hilton and more. This can be done either via a Fidelio or a Mitel compatible interface.

By integrating your Property Management System (PMS) with 3CX you are able to trigger many functions from within the PMS software whilst 3CX operates in the background. The hotel module comes as part of the Pro and Enterprise editions of 3CX

Set Room Status

The 3CX Hotel module performs the following functions at check in / out:

  • Check In Operations
    • Sets Extension Name
    • Enables the extension to allow outbound calls.
    • Deletes all voicemail messages.
    • Clears Do Not Disturb (DND) status.
    • Updates phonebook files for IP Phones.
    • Re-provisions supported IP Phones.
  • Check Out Operations
    • Sets name to blank to show there’s no one in the room.
    • Disables outbound calls on extension.
    • Deletes all voice mail messages and recordings.
    • Clears the Do Not Disturb (DND) status.
    • Updates phonebook files for IP Phones.
    • Re-provisions supported IP Phones.

Wake Up Calls

Allow guests to schedule wake up calls without the receptionist’s intervention. The guest simply calls the wake up IVR service and follows the prompts to schedule a wakeup call. At the defined time the system will call the guest and play a pre-defined message once answered. Alternatively, wakeup call can be scheduled via the PMS software.


3CX can log calls from each room and calculate the costs to guests based on the configured prices within the 3CX Phone System Management Console. The system can output a configurable Call Data Record (CDR) for each call. The CDR can be sent to a separate text file (one call per text file), to a text file containing all calls, or to a TCP port. For each case, the exact format can be customised.

Set Room Status

Cleaners are able to adjust the room status via a code on the phone. The maid status is simply triggered by a call from the phone and entering a special feature code to set the status of the room.

  • Room Caller ID, See instantly Which Guest is Calling
  • Send Messages to Room with Flashing Indicator
  • Individual Guest Room Voice Mail
  • Guest Check in / Check Out with Custom Message’s
  • Individual Guest Call Billing
  • Wake UP Call
  • Guest Do Not Disturb
  • Guest Call Restrictions
  • Maid Room Status Messages
  • Massive Call Savings and Extremely Low Maintenance Costs
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