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Call recording system for offices

Record information accurately with PBX Hosting. With our office phone recording system, you can record every telephone call your office receives

Many offices are making the switch to a 3CX office phone system with an automated, fully customisable office call recording feature. You can easily get access to all the information you need – whether you need to play a call back, store or share your calls, our Oreka software can do it all.

We aim to give you a valuable source of information for you to deliver effective staff training and evaluations. Call recording will also enable you to improve customer service while maximise sales and retention figures.

Why are office phone recording systems beneficial?

Call recording systems give you a true insight into your business telecoms. Installing call recording is easy to set up as part of your phone system’s installation process. If you’re working in a customer-facing role such as a contact centre, call recording can vastly improve the way your business is run.

Improve employee performance

Call recording is vital to upgrading customer service and boosting employee performance. Use past phone calls to direct employees on how to make a sale and deal with a difficult customer. By identifying areas that require additional support and coaching, you can take the first step in improving employee performance.

Gain customer and business insight

Call recording is an easy way to gain important insight on your office and it enables you to drive business decisions based on data from call logs. Voice calls are a vital aspect of your company communications, so it’s vital to have a method to understand just they are being conducted.

Call recording compliance

Compliant call recording is vital for offices dealing in sensitive data. In particular, if you’re taking data such as bank card details, then you have a duty to ensure that you are PCI compliant in order to protect your customers’ data.

Dispute resolution

Our call recording system for offices will allow you to resolve disputes and verify facts by gathering important information from call logs. No matter where these disputes have arisen from, effects of incorrect advice or improper conduct need to be resolved and call recording provides an easy way to mitigate risk.

Oreka office phone recording system features

  • Live Monitoring
  • Quality Management*
  • PCI Compliant
  • Mobile Phone Recording
  • On-Demand Recording
  • Screen Recording*
  • Multi-tenancy for Hosted
  • Multi-Site Call Recording
  • Mobility Support
  • Call Tagging
  • Audit Trail
  • Multi-criteria Searching
  • Call Exporting
  • Auto-delete
  • Selective Recording
  • Look-Back Call Recording
  • Fine-Grained Privileged Access
  • File Management/Archiving
  • Filtering (IP-DID Range)
  • Extended Codec Support

To find out more about office phone recording system

Contact Us for more information about Call recording system for offices
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