Why go Pro?

Boost Productivity & Customer Service with 3CX Pro!

Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Pro! 3CX Pro adds advanced call centre features, Exchange/LDAP integration, Salesforce, Dynamics, Exact and more CRM support, cross office presence and better reporting to the standard edition.

The Pro edition includes all the award-winning features of the Standard edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.

Advanced Call Features:

  • Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.

Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and LDAP integration.

3CX Pro Key Features:

  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Wallboards – Display real-time queue and call statistics directly on a monitor.
  • Additional queue strategies include:
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt by Threes – Random
    • Hunt by Threes – Prioritized
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.

Integration:

3CX will integrate out of the box with some of the largest and widely used CRM, ERP and accounting applications in the world! Integration allows a number of convenient features:

  1. Call Pop-ups – Display the contact information record on inbound calls as a pop up on the screen.
  2. Call Journals – Automatically save the callers contact history and update the caller information directly in the CRM
  3. Click to Call – Launch outbound calls directly from the CRM interface with a single click.

With CRM plugins from 3CX, customer records are easily kept up to date and calls tracked with minimal manual data input from sales and customer service personnel – no need for manual call logging. With all this data recorded you are easily able to produce insightful reports on customer and agent activities.

Advanced Call Features:

  • Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.

Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and LDAP integration.

Advanced contact centre features available with pro

Never Miss a Call – Advanced Contact Centre Reporting
Traditional proprietary PBX’s with call centre functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call centre management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
• Integrated Wallboard for real-time monitoring
• Detailed reports of longest wait time and abandoned calls
• SLA and Callback Statistics
• Call Back option for customers not willing to wait

State-of-the-Art Queue Strategies and Real Time Statistics
3CX Contact Centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.

  • Log agents in and out of queues
  • Round Robin
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position

Advanced Call Center Features Included
3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call centre is running smoothly at any given time.

  • Listen in allows you to listen to a call without the caller or agent knowing
  • Train new agents during a live call with the whisper function
  • Agents making a mess of a call? Use Barge in to take over
Concurrent Calls 4

Unlimited Extensions

Call Recording Disc Space 20 Gb

24 x 7 x 365 Support

Hosting and 3CX Std License £79 month

Hosting and 3cx Pro License £85 month

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Concurrent Calls 8

Unlimited Extensions

Call Recording Disc Space 20 Gb

24 x 7 x 365 Support

Hosting and 3CX Std License £109 month

Hosting and 3cx Pro License £125 month

Enquire Now
Concurrent Calls 16

Unlimited Extensions

Call Recording Disc Space 30 Gb

24 x 7 x 365 Support

Hosting and 3CX Std License £159 month

Hosting and 3cx Pro License £179 month

Enquire Now
Concurrent Calls 32

Unlimited Extensions

Call Recording Disc Space 40 Gb

24 x 7 x 365 Support

Hosting and 3CX Std License £225 month

Hosting and 3cx Pro License £249 month

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Upgrade to 3CX Pro Today!
3CX Pro is a license key only upgrade, meaning all you need to do is purchase the upgrade from us and reactivate the PBX.

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