3CX Feature Comparison

General Features

FREE STAND PRO ENT
Extensions Unltd Unltd Unltd Unltd
Number of Simultaneous Calls Supported 8 > 1,024 > 1,024 > 1,024
Call Logging
Call Forward on Busy or No Answer
Call Routing by DID
Auto Attendant / Digital Receptionist
Voicemail/ Music on Hold
Central Phonebook
Call Transfer
MWI – Message Waiting Indicator
Supports Popular SIP Phones
Ring Extension & Mobile Simultaneously
Automatic Pickup on Busy
Supports SIP Trunks/ Gateways 1
Extensive Codec Support (G711, G722, GSM, Speex, ILBC)
G729 Codec Support
Custom FQDN
Busy Lamp Field (BLF)
Call Reporting
Call Parking / Pickup
Call Queuing
Call Recording
Intercom/ Paging
Call Recordings Management
Configure BLF’s from the Clients
Sennheiser Headset Integration

Management and Scalability

FREE STAND PRO ENT
Web-based Management Console
Automated Provisioning of Devices
Real Time Web-based System Status
Integrated Web Server
Easy Backup and Restore
SBC to Configure Remote Extensions
VMware / Hyper-V Compatibility
Scheduled Backup
Connect Remote 3CX PBX Systems (Bridges)
Scheduled Restore
Inbuilt Fail Over Functionality
Standby Licence

Unified Communications

FREE STAND PRO ENT
See the Presence of Your Colleagues
Receive Voice Mail via Email
Advanced Forwarding Rules
Setting Up Conference Calls
Receive Faxes via Email as PDF
Integrated Fax Server
Integrate Offices with 3CX Bridge
CallVia3CX
View Presence of Bridged PBXs

Call Center / Contact Center

FREE STAND PRO ENT
Advanced Queue Strategies
Advanced Call Reporting
Real Time Queue Statistics
Queue Reports
Barge In / Listen In / Whisper
Query Customer Name Based on Caller ID
Ability to Use 3CX Clients API
Link Company Directory with LDAP / ODBC
Sync Phonebook with Microsoft Exchange
Real Time Queue Monitoring
Wallboard
Switchboard Queue Manager View
Call Recordings Search
Supervisor can Log Agents In/Out
Supports External Agents
Callback if queue full
CRM Integration / Scripting Interface
SLA alerting/reporting

Mobility

FREE STAND PRO ENT
Android Client
iOS Client
Windows Phone Client
CTI Support
Seamlessly Create Conference Calls
Users can Configure their Own Extension
Provisioning by Email
Manage the 3CX Client from within the Console
Includes 3CX Tunnel to Avoid NAT Problems

IP Phone Management

FREE STAND PRO ENT
Automatic Plug & Play Phone Provisioning
Manage IP Phones Network Wide from Console
Restart Phones Remotely
Update & Manage Firmware Network Wide

Application Integration

FREE STAND PRO ENT
Office 365 (address book only)
Microsoft Outlook
TAPI
Office 365
Salesforce
Microsoft Dynamics
Microsoft Exchange 2013 / LDAP / ODBC
SugarCRM
Google Contacts
Exact
Zendesk
Freshdesk
act!
Datev

Web Conferencing

FREE STAND PRO ENT
Plugin Free – WebRTC
One-click conference
Meeting Recording
Remote Control / Assistance
Screen Sharing
Unlimited Users
Participants Included 5 10 50 100

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